Shipping & Delivery
Last Updated: March 15, 2026
Welcome to Pahadi Market! This Shipping & Delivery Policy outlines how we deliver products from the heart of Kinnaur to your doorstep. By placing an order with us, you acknowledge and agree to the terms described herein. Please read this policy carefully before making a purchase.
“From Kinnaur to You: Our Delivery Promise.”
1. Our Shipping Promise
We take pride in delivering genuine Kinnauri products across India. Due to our remote location, shipping may take longer than typical e-commerce—but we ensure every product arrives with its authenticity intact.
Â
2. Delivery Areas
We currently deliver to all pin codes across India, including:
- Himachal Pradesh (priority service)
- North India (Delhi NCR, Punjab, Haryana, Uttarakhand, Jammu & Kashmir)
- Rest of India (Maharashtra, Karnataka, Tamil Nadu, West Bengal, etc.)
- Remote/Limited-Access Areas (Northeast, hilly regions, islands)
*Note: Remote areas may have extended delivery times or specific courier restrictions.
Â
3. Shipping Partners
We work with multiple logistics providers to ensure reliable delivery:
- Delhivery Pvt Ltd
- India Post
- Blue Dart Express
- The Professional Couriers & DTDC
- Shiprocket
*The courier partner is selected based on your location, product type, and reliability in your region.
Â
4. Delivery Timeframes
Region - Estimated Delivery Time
- Himachal Pradesh  3–5 business days
- North India (Delhi NCR, Punjab, Haryana, Chandigarh)  4–7 business days
- Metro Cities (Mumbai, Bangalore, Chennai, Kolkata, Hyderabad) 5–8 business days
- East/Northeast India 7–10 business days
- Rest of India 6–9 business days
*Note: These estimates apply from the date of dispatch, not order placement.
Â
5. Processing Time
After you place an order:
- Order Confirmation → Instantly via email/SMS
- Processing → 1–2 business days (includes quality check, packing)
- Dispatch → Notification with tracking number
- Transit → As per courier timelines above
*Important: For fresh produce (apples, greens), we dispatch within 24 hours to ensure freshness.
Â
6. Shipping Charges
Order Value - Shipping Charges (India)
- Below ₹499  -  ₹79 flat
- ₹500 – ₹999  - ₹49 flat
- ₹1000+  - FREE
*Himachal Special: Free shipping in Himachal Pradesh for all orders above ₹399.
Â
7. Tracking Your Order
Once dispatched:
- Tracking link sent via email/SMS/WhatsApp
- Real-time updates on courier website/app
- Estimated delivery date provided
- Delivery attempt alerts via call/SMS
- Â
8. Delivery Instructions
You can add delivery notes at checkout for:
- Preferred delivery time (before 6 PM)
- Safe drop location (if unavailable)
- Do not leave with security/neighbor
- Call before delivery attempt
*We pass these instructions to our delivery partner.
Â
9. Weather/Seasonal Considerations
Special considerations for:
- Winter (Dec–Feb): Himachal routes may experience 1–3 day delays
- Monsoon (July–Sept): Landslide-prone areas may see delays
- Festival Seasons (Diwali, Christmas): Nation-wide 2–4 day delays possible
*We notify customers proactively about weather-related delays.
Â
10. Failed Delivery Attempts
If delivery fails:
- First attempt → Call/SMS to reschedule
- Second attempt → Next business day
- Third attempt → Courier depot hold
*After 3 attempts, the order returns to us. We'll contact you for re-dispatch (shipping charges may apply).
Â
11. Address Corrections
Address changes accepted:
- Before dispatch: Free change
- After dispatch: May incur additional charges
- In transit: Contact the courier directly
*For rural/remote addresses, please provide detailed landmarks.
Â
12. International Shipping
We currently ship only within India. We're exploring international options for future.
Â
13. Damaged/Missing Items
If your delivery arrives damaged or incomplete:
- Do not accept delivery (if visibly damaged externally)
- Accept but note "Damaged" on courier slip
- Contact us with photos within 72 hours
- We arrange replacement/refund as per Returns Policy
- Â
14. Himalayan Logistics Transparency
Special considerations for our Kinnaur-origin products:
- Temperature-controlled transport for perishables
- Shock-proof packaging for fragile items
- Multi-layer wrapping for powders/spices
- Farmer-to-courier handover within 12 hours
- Â
15. Contact for Delivery Issues
Pahadi Market Logistics Team
- Email: contact@pahadimarket.com
- Phone: +91 98160-59671
- Hours: 9 AM–7 PM IST, Monday–Saturday
- Â
Table of Contents
Delivery FAQ
Can I get same-day delivery?
What if I'm not home when delivery arrives?
Do you deliver on Sundays/holidays?
Can I change my delivery address after ordering?
How are perishable items shipped?
Is cash on delivery available everywhere?
Can I cancel my order?
What if my order never arrived?
How do I contact you?
Need Delivery Help?
- Track Order: Use link in your confirmation email
- Reschedule: Call courier directly with tracking number
- Report Issue: Email us with order number & photos
- Emergency: Call our logistics team between 9 AM–7 PM
Policy Effective From: March 15, 2026
Shipping Operations: 7 days a week (except national courier holidays)
