Frequently Asked Questions

Frequently Asked Questions (FAQs)

Last Updated: March 15, 2026

Welcome to Pahadi Market! We’ve gathered the most common questions our customers ask. If you don’t find your answer here, feel free to contact us—we’re always happy to help!

“We answer your questions with the same honesty we bring from Kinnaur—clear, helpful, and from the heart.”

1. Orders & Placing an Order

How do I place an order on Pahadi Market?

Simply browse our products, add items to your cart, and proceed to checkout. Enter your delivery details, choose a payment method, and confirm your order. You'll receive a confirmation email/SMS instantly.

Can I modify or cancel my order after placing it?

You can modify or cancel your order within 2 hours of placing it by contacting us. After dispatch, modifications may not be possible. Contact us as soon as possible via email or phone.

Do I need to create an account to order?

No, you can check out as a guest. However, creating an account lets you track orders faster, save addresses, and access your order history anytime.

How do I know my order is confirmed?

You'll receive an order confirmation email with your order number and details. If you don't see it, check your spam folder or contact us.

2. Payments & Pricing

What payment methods do you accept?

We accept: - UPI (Google Pay, PhonePe, Paytm) - Credit/Debit Cards (Visa, Mastercard, RuPay) - Net Banking - Cash on Delivery (COD) - Wallet payments

Is Cash on Delivery (COD) available?

Yes! COD is available across India. A nominal fee of ₹25 may apply on orders below ₹999. Pay only when your order arrives.

Are prices inclusive of taxes?

Yes, all prices displayed on our website are inclusive of all applicable taxes (GST). No hidden charges.

3. Shipping & Delivery

How long does delivery take?

Delivery time depends on your location: - Himachal Pradesh: 3–5 business days - North India: 4–7 business days - Metro Cities: 5–8 business days - Rest of India: 6–10 business days.
Processing time is 1–2 business days.

How can I track my order?

Once dispatched, we'll send you a tracking link via email/SMS/WhatsApp. You can use it on the courier partner's website for real-time updates.

Do you ship outside India?

Currently, we ship only within India. International shipping is coming soon!

What if I'm not home when delivery arrives?

The courier will attempt 3 deliveries on different days. If all attempts fail, the order returns to us. We'll contact you to arrange re-delivery (additional charges may apply).

4. Returns & Refunds

Can I return a product?

Yes! We accept returns for: - Damaged/defective products (within 3 days of delivery) - Wrong product delivered (within 7 days) - Non-perishable items (within 7 days, unused & sealed)
Review our full Returns & Refunds Policy for details.

How do I initiate a return?

Contact us at support@pahadimarket.com or call +91 98160-59671 with your order number. We'll guide you through the process.

How long do refunds take?

Once we receive the returned product: -
COD orders: Refund via bank transfer in 7–10 business days
Online payments: Refund to original source in 5–7 business days

Can I exchange a product?

We currently offer returns for refunds rather than direct exchanges. You can place a new order after the refund is processed.

5. Products & Quality

Are your products authentic and genuine?

Absolutely! Every product on Pahadi Market is sourced directly from Kinnaur—from farmers, local artisans, and trusted producers. We verify quality before dispatch.

How do you ensure freshness of perishable items?

Perishable items (apples, greens, herbs) are:-
Harvested/dispatched within 24 hours of order
Packed in temperature-controlled, shock-proof packaging
Shipped via priority logistics

Are your products organic?

Many of our products are naturally grown without synthetic pesticides or fertilizers. Look for the "Naturally Grown" label on product pages. We're working toward organic certification.

6. Account & Technical Issues

How do I reset my password?

Click "Forgot Password" on the login page. Enter your registered email, and we'll send you a reset link.

Why am I not receiving order emails?

Check your spam/promotions folder. Add support@pahadimarket.com to your safe sender list. Still not receiving? Contact us to verify your email address.

How do I delete my account?

Contact us at support@pahadimarket.com with "Delete Account Request" as the subject. We'll process it within 3 business days.

7. Customer Support

How can I contact Pahadi Market?

Email: contact@pahadimarket.com
Phone: +91 98160-59671
WhatsApp: +91 98160-59671
Hours: 10 AM – 7 PM IST, Monday–Saturday

How quickly do you respond to queries?

We respond to all inquiries within 24 hours on weekdays, and within 48 hours on weekends.

Can I visit your physical store?

We are an online-only brand based in Kinnaur, Himachal Pradesh. You can't visit a physical store, but you can reach us anytime via email or phone!

8. Other Questions

Do you offer bulk/wholesale orders?

Yes! We offer bulk pricing for local businesses, restaurants, and event organizers. Contact us at contact@pahadimarket.com with your requirements.

Do you have a loyalty or rewards program?

Coming soon! We're working on a rewards program for our frequent customers. Stay tuned.

How can I stay updated about new products and offers?

Subscribe to our newsletter (footer of our website) and follow us on Instagram, Facebook, and YouTube!

Table of Contents

Still Have Questions?

We’d love to hear from you! Reach out to us:

📧 Email: contact@pahadimarket.com
📞 Phone: +91 98160-59671
💬 WhatsApp: +91 98160-59671
🌐 Website: pahadimarket.com

We respond within 24 hours—because your questions matter to us.

Policy Effective From: March 15, 2026

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Sourced from Farmers

Directly from local growers in the hills

100% Pure & Natural

No preservatives, no adulteration

About Pahadi Market

Pahadi Market brings premium products from the hills of Kinnaur to your home. We work directly with local farmers to offer pure, honest products you can trust.

  • Address
  • Pahadi Market, Shudarang-Kalpa
    Reckong Peo, Kinnaur, HP, 172107, India
  • +91 98160 59671
  • support@pahadimarket.com

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Why Pahadi Market?

✔ Sourced from Kinnaur farmers

✔ No compromise on quality

✔ Fresh, hygienic packaging

✔ Honest pricing

Our Promise

Pure ingredients, clear sourcing, and friendly support. If something isn’t right with your order, we’ll work with you to make it right.

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© 2026 Pahadi Market. All rights reserved. Made with care in Kinnaur, Himachal Pradesh.

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