Privacy Policy
Last Updated: March 15, 2026
Welcome to Pahadi Market! This Privacy Policy explains how we collect, use, disclose, and protect your personal information on our website pahadimarket.com (“Website”) operated by Pahadi Market (“we”, “us”, or “our”). By using our Website, you consent to the practices described in this Privacy Policy.
“Respecting Your Privacy Like Our Traditions 🙏”
1. Our Commitment to Your Privacy
We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection (E-Commerce) (Amendment) Rules, 2026
- Digital Personal Data Protection Act, 2023 (upon enforcement)
2. Information We Collect
Personal Information You Provide:
- Contact details (name, email, phone, address)
- Payment information (credit/debit card details via secure gateways)
- Order history and preferences
- Communication records (emails, WhatsApp messages)
Automatically Collected Information:
- Device information (browser type, IP address)
- Website usage data (pages visited, time spent)
- Geographic location (to provide relevant shipping information)
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support and handle returns
- Send order confirmations and shipping updates
- Improve our website and services (analytics)
- Send marketing communications (only with your explicit consent)
- Comply with legal requirements
4. Express Consent for Marketing
As required under the Consumer Protection (E-Commerce) (Amendment) Rules, 2026:
- We obtain express and affirmative consent before using your data for marketing
- You can manage your communication preferences anytime
- We do not promote sellers as "associated with us" without your explicit consent
5. Data Sharing and Third Parties
We share information only with:
- Payment gateways (Razorpay, PayU, etc.) for transaction processing
- Logistics partners (Delhivery, India Post) for delivery
- Legal authorities when required by law
- No sale or rental of personal data to third parties
6. Data Security
We implement:
- Secure Socket Layer (SSL) encryption for data transmission
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Compliance with reasonable security practices under Indian law
7. Data Retention
- Order data: Retained for 10 years per tax requirements
- Customer communication: Retained for 2 years
- Marketing preferences: Retained until you opt out
- You may request data deletion (subject to legal requirements)
8. Your Rights
You can:
- Access your personal data
- Correct inaccurate information
- Withdraw consent for marketing communications
- Request deletion of your data (where applicable)
- File complaints with our Grievance Officer
9. Cookies and Tracking
We use cookies to:
- Remember your shopping cart
- Track website performance
- Provide personalized experiences
- Enable essential website functions
Cookie Controls: Manage preferences via browser settings or our cookie consent banner.
10. International Data Transfers
We do not transfer personal data outside India, except:
- When legally required
- With your explicit consent
- Through secure channels with adequate protection
11. Grievance Redressal
Grievance Officer: Viraj Negii
- Email: contact@pahadimarket.com
- Phone: +91 98160-59671
- Hours: 10 AM–6 PM IST, Monday–Saturday
Timelines (as per 2026 Amendment Rules):
- Acknowledge complaint within 48 hours
- Provide complaint record copy
- Resolve within 1 month of receipt
12. Policy Updates
We may update this policy periodically. We'll notify you of:
- Significant changes via email
- Minor updates on our website
- Changes in compliance requirements
13. No Dark Patterns
As required by the Guidelines for Prevention and Regulation of Dark Patterns, 2023:
- We conduct yearly self-audits
- Display compliance certificate prominently
- Avoid manipulative interfaces
- Provide clear opt-in/opt-out choices
14. Contact Us
Pahadi Market, Near Forest Office, Shudarang-Kalpa, Reckong Peo, Kinnaur, H.P. (172107)
Email: contact@pahadimarket.com
Phone: +91 98160-59671
Website: pahadimarket.com
15. Acknowledgement
By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Table of Contents
Need Help?
For privacy questions or data requests:
- Email: contact@pahadimarket.com
- Call: +91 98160-5961
- Write: Pahadi Market, Near Forest Office, Shudaran-Kalpa, Reckong Peo, Kinnaur, H.P. (172107)
We respond to all privacy inquiries within 3 business days.
This Privacy Policy is effective from: March 15, 2026
Applicable Jurisdiction: India
